Customer Service AI Prompts Guide: quick fix, steps, and deep guide

Q: Customer Service AI Prompts Guide

Treat this as a AI tools tutorial issue. Confirm the environment, inputs, permissions, logs, and delivery boundary, then use the linked deep guide for the full checklist.

What is the problem?

面向客服和售后团队整理 AI 提示词模板，覆盖客户回复、工单分类、情绪安抚、问题升级、知识库问答和人工复核边界。

Quick solution

Treat this as a AI tools tutorial issue. First confirm the environment, inputs, permissions, logs, and delivery boundary. Then use the linked deep guide for the full checklist before changing production code or promising a result.

Read the deep guide

Detailed steps

客户原话：保留必要上下文，不要加入无关隐私。
订单或账号摘要：只给处理问题需要的最少信息。
公司政策：退款、物流、售后、会员、发票等可引用规则。
当前状态：已发货、已签收、处理中、已升级等。
禁止承诺：不能说的赔付、时效、例外、法律判断。
回复草稿：给客服复制前再审核。

Commands or code

你是客服质检助手。请根据客户消息和公司政策，生成一版客服回复草稿。
客户消息：【粘贴】
相关政策：【粘贴】
订单/账号信息：【如无则写无】
要求：
1. 语气友好、简洁、尊重客户感受
2. 只基于已提供政策回复
3. 不承诺未确认的退款、赔偿、时效
4. 标注需要人工确认的信息
5. 输出回复草稿和风险点

Risk notes

Confirm the real project environment, account permissions, platform rules, and output quality before delivery. Do not ship AI-generated changes without human review, and do not claim indexing, income, deployment success, or ranking improvements without measured evidence.